Privacy Policy

This Privacy Policy explains how Librabet Casino may collect, use, store and share personal information when you visit the website, create an account, use casino services or contact support. It also explains your privacy choices and how to request access, correction or deletion of your information.

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About this Privacy Policy

Librabet Casino respects the importance of personal information and aims to handle it in a fair, careful and transparent way. This policy applies to information collected through the website, account services, customer support channels and related online interactions. It should be read together with the website’s other applicable terms and notices.

In this article

Personal information means information that identifies you, or that can reasonably be linked to you. The information collected will depend on how you use the website. For example, a visitor who only browses the site may provide less information than a player who opens an account, makes a deposit, requests a withdrawal or completes an identity check.

By using the website, you acknowledge that information may be handled for the purposes described in this policy. Where consent is required, you may be asked to provide it. You can withdraw consent for marketing communications at any time, although withdrawing consent does not affect processing that is required for account operation, security, fraud prevention or legal obligations.

Information we may collect

A casino website typically handles several categories of information. The amount and type of information collected may vary according to the services you use, the information you provide and the checks that apply to your account.

Account details, such as your name, date of birth, contact details, username, account preferences and information used to manage your player account.
Verification documents and related information, such as documents or details used to confirm your identity, age, location or eligibility to use the services.
Payment and transaction records, including deposits, withdrawals, payment method details, transaction history, account balances and information needed to investigate payment issues.
Communications and support information, including messages, requests, complaints, feedback and records of interactions with customer support.
Device and technical information, such as your IP address, browser type, operating system, device identifiers, language settings, time zone and general information about how your device connects with the website.
Usage information, such as pages viewed, features used, session information, referral details and activity relating to the website.
Cookie and similar technology data, which may help remember preferences, maintain sessions, understand website performance and support security.

You should provide information that is accurate and kept up to date. If you provide information about another person, you should have permission to do so and should ensure that they understand how their information may be used. Some information may be required before an account can be opened, maintained or used.

How information is used and shared

Personal information may be used to provide and administer casino services, maintain your account and respond to your requests. It may also be used to confirm that account activity is genuine, to protect the website and players, and to meet duties that apply to gambling and payment services.

Creating, maintaining and securing your player account.
Processing deposits, withdrawals and other account transactions.
Completing identity, age, location, security and verification checks.
Detecting, preventing and investigating fraud, money laundering, account misuse, collusion and other prohibited activity.
Providing customer support, handling complaints and resolving technical or payment issues.
Operating, maintaining and improving the website, its features and user experience.
Sending service messages, account notices, security alerts and other communications needed to provide the services.
Sending marketing communications where permitted and, where required, where you have provided consent.
Keeping records and responding to lawful requests or obligations that apply to the services.
Understanding general website use through reporting, testing and analysis.

Information may be shared when reasonably necessary with service providers that help operate the website or provide services on its behalf. These may include payment and transaction providers, identity and verification services, technology and hosting providers, customer support platforms, security providers, analytics providers and professional advisers. Such parties should only receive information relevant to the service they provide and may be required to protect it.

Information may also be disclosed where necessary to protect the rights, safety, security or property of players and the website, to investigate suspected misuse, or to comply with a valid legal or official request. If the business or part of its operations changes ownership or structure, information may be transferred as part of that change, subject to appropriate handling requirements.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. A cookie is a small text file stored on your device. Cookies can help keep you signed in, remember settings, support security, measure website performance and understand how visitors use the site. Some cookies are necessary for core website functions, while others may support preferences, analysis or relevant communications.

You can manage or remove cookies through your browser settings. If you block or delete certain cookies, parts of the website may not work as intended, and some preferences may need to be selected again. Browser controls differ, so you should check the help information for the browser or device you use.

Security and storage

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring and security processes. No online service can guarantee that information will be completely secure, so you should keep your account credentials private and contact support if you believe your account has been compromised.

Personal information may be stored by Librabet Casino or by service providers working on its behalf. Information may be handled in countries other than Australia where service providers or technical systems are located. Appropriate steps should be taken to protect information when it is handled by authorised providers.

Information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification and security records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and requests

Depending on your circumstances and applicable requirements, you may have rights relating to the personal information held about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of your information, and withdrawing consent to marketing communications.

Access: request a copy or general explanation of the personal information held about you.
Correction: ask for inaccurate, incomplete or outdated information to be corrected.
Deletion: ask for your personal information to be deleted where it is no longer needed or where deletion is otherwise available.
Marketing preferences: withdraw consent to marketing communications or ask for marketing messages to stop.
Questions and complaints: ask how your information is handled or raise a concern about its use.

To exercise these rights, contact support@librabetcasino.wtf and clearly describe your request. Please include enough information to help locate your account and explain whether you are requesting access, correction, deletion, withdrawal of marketing consent or another privacy action. For security, you may be asked to verify your identity before a request is completed.

A request to delete information or withdraw consent to marketing does not necessarily require all information to be removed immediately. Information may need to be retained for account security, transaction records, dispute handling, fraud prevention or a period required by law. Similarly, stopping marketing messages does not stop essential service, security or account communications.

Librabet Casino aims to respond to valid privacy requests within a reasonable period. If a request cannot be fulfilled in full, an explanation may be provided where appropriate. You can also update certain account details through available account settings, where that functionality is provided.