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Librabet Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you visit or use Librabet Casino. Please read them carefully before creating an account, depositing funds or participating in any game or promotion. By using the website, you confirm that you understand and agree to these terms, together with any specific rules displayed for individual games, services or offers.

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1. General conditions and eligibility

These Terms & Conditions apply to your use of the Librabet Casino website, account services, games, payment facilities and related features. They should be read together with our Privacy Policy, Responsible Gambling information and any additional rules or notices shown on the website. If a specific game, competition or promotion has separate terms, those terms will also apply to your participation.

In this article

You may use Librabet Casino only where online gambling is permitted by the laws that apply to you. You are responsible for checking whether you are legally allowed to access and use the website from your location. Access may be restricted or unavailable in some places. We may use reasonable measures to identify a user's location and prevent access where required.

  • You must be at least 18 years old and legally capable of entering into these terms.
  • You must provide accurate, current and complete information when registering and whenever we reasonably request an update.
  • You must use the website only for your own personal and lawful purposes.
  • You must not open or operate an account on behalf of another person, business or organisation.
  • You must not use the website if you are subject to a gambling exclusion, restriction or other legal prohibition that prevents you from doing so.
  • You must not allow another person to use your account or use another person's account.

We may ask you to confirm your age, identity, address, source of funds or other information before allowing you to use particular services. Verification checks may be completed at registration, before a transaction, when account activity changes or at any other time where reasonably necessary. If requested information is not supplied, is inaccurate or cannot be verified, access to some or all account functions may be delayed, restricted or suspended.

Changes to these terms

We may update these Terms & Conditions from time to time to reflect changes to the website, available services, legal requirements, security procedures or business practices. The latest version will be made available on this page. Where a change is important, we may provide an additional notice through the website or your account. You should review the terms regularly. Continuing to use the website after an updated version is published indicates acceptance of the revised terms.

2. Accounts, security and responsible use

You may generally have only one account unless we have expressly agreed otherwise. Your registration details must belong to you and must not be misleading. If you discover that you have created more than one account, or that information on your account is incorrect, you must notify us through the available support process rather than continuing to use the accounts as though they were separate.

You are responsible for keeping your username, password, authentication details and devices secure. Do not share your login information, store it where others can access it or permit anyone else to log in. You should use a strong, unique password and sign out when using a shared device. Tell us promptly if you suspect that your account has been accessed without permission. We may temporarily restrict an account while we investigate suspicious activity.

  • Do not use software, devices, scripts or automated systems designed to interfere with the website or games.
  • Do not attempt to bypass security, geolocation, account or identity checks.
  • Do not exploit a technical error, pricing error, display error or other malfunction.
  • Do not engage in fraud, money laundering, collusion, cheating, account sharing or any other dishonest conduct.
  • Do not upload or transmit material that is unlawful, threatening, abusive, defamatory or intended to disrupt the service.
  • Do not use the website to promote unrelated services, send unsolicited communications or carry out commercial activity without permission.

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Only gamble with money you can afford to lose. We may provide responsible gambling tools and information, which can include deposit controls, activity reminders, time-outs, self-exclusion options or account restrictions. The availability and operation of particular tools may vary. Requests to restrict or close an account should be made through the support facilities provided on the website.

If gambling is causing concern for you or someone close to you, stop playing and seek help from an appropriate gambling support service in your area. You should not gamble while under the influence of alcohol or other substances, and you should avoid chasing losses or increasing stakes to try to recover money.

3. Deposits, withdrawals and game play

Payment methods shown on the website may change and may be subject to their own terms, eligibility requirements and processing procedures. You must use a payment method that belongs to you or that you are authorised to use. We may reject, delay or review a transaction where required for security, verification, legal or responsible gambling reasons.

You are responsible for checking the transaction details before confirming a deposit or withdrawal. You should also check with your bank or payment provider about any charges, conversion costs, limits or delays that may apply. We do not control the policies of external payment providers. A transaction may appear as pending while checks or processing are completed.

Funds in your account must not be used for unlawful purposes or transferred to another person. We may request evidence about the ownership and origin of funds where this is necessary. Withdrawals may be subject to identity verification, payment checks and any conditions clearly displayed when the request is made. We do not promise a particular processing time because processing can depend on the payment method, verification requirements and external providers.

Games and results

Before playing, you should read the rules, paytable, stake information and any other instructions shown for the relevant game. The result of a game is determined by the applicable game system and rules. Subject to applicable law, the result recorded in our system will be treated as the final result unless there is clear evidence of a technical or administrative error.

If a game is interrupted by a connection failure, software problem or other event, the outcome may be reviewed using the records available to us. We may void or correct a transaction where a game or payment has been affected by a clear error, malfunction, fraud or breach of these terms. We will not knowingly allow an error to provide an unfair advantage to any user.

Promotions and bonuses

Any promotion, bonus, reward or offer is subject to the specific terms displayed with that offer. Those terms may explain eligibility, entry requirements, qualifying transactions, expiry, wagering requirements, game restrictions, maximum values and withdrawal conditions. You should review the offer terms before participating. If you do not meet the relevant requirements, a bonus or related winnings may not be available for withdrawal.

Unless the applicable promotion terms state otherwise, a person may participate only once and may not use multiple accounts, coordinated activity or other methods to obtain an unfair promotional advantage. We may refuse, withdraw or amend an offer where there has been an error, abuse, fraud, a breach of the promotion terms or a breach of these Terms & Conditions.

4. Suspension, closure and complaints

We may suspend, restrict or close an account where we reasonably believe that a user has breached these terms, provided misleading information, failed a verification check, engaged in suspicious or unlawful activity, misused a promotion, created a security risk or used the website in a way that may harm the service or other users. We may also take action where required by law or by a relevant authority.

If your account is restricted or closed, you must not attempt to create or use another account without permission. Any decision about remaining account funds will be made after considering applicable law, the circumstances of the account and any outstanding verification or investigation. We may withhold or cancel transactions, bonuses or winnings connected with fraud, abuse, error or a breach of these terms, where permitted by law.

You may ask to close your account at any time using the account or support options available on the website. Closing an account does not remove obligations that arose before closure. You should complete any required account checks and resolve outstanding matters before requesting closure. If you close an account because you are concerned about your gambling, do not attempt to reopen it or create another account elsewhere in order to continue playing.

Questions and complaints

If you have a question about an account, transaction, game, promotion or decision, please use the customer support channel made available on the website. Provide enough information for the matter to be identified, but do not send passwords or unnecessary sensitive information. We will review complaints fairly and may ask for further details, documents or clarification before providing a response.

If a complaint cannot be resolved through the initial support process, further review or an external dispute process may be available depending on the subject of the complaint and the laws that apply. Information about any available escalation route should be requested through the website's support facilities.